| Why
do I need a travel phone card?
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| Why
do I need a travel card when I have a cell
phone? |
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| How do
I get my Card? |
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| How do
I retrieve my PIN? |
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| What
are calling cards? |
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| How
do I determine which card is right for me?
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| What
are the business hours of your customer service?
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| How
do you keep your rates so low?
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| Once
I purchase a phone card, how do I use it? |
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| What
are the acceptable payment methods?
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| Can
I use iTravelkit.com phone cards anywhere?
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| Why
are the rates different when calling a cell
phone? |
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| Is
my online transaction secure?
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| What
is your return/exchange policy?
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| When
will my phone card expire? |
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| Can
I use my prepaid card from a cellular phone?
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| Can
I use my card to call other countries than
I specifically bought my card for?
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| Why
do I need a travel phone card? |
When your far away from home you can never
have enough back up plans.
Travel phone cards allow you to Stay Close
to Family and Friends, for
Business, Emergencies and so on. By adding
a travel phone card to your
list of travel items you can be rest assured
that if you need to make an
important call away from home you can.
- Save Money - Phone
cards offer rates up to 80% lower than
from hotels when traveling.
- No Surprises - You
always know what you are paying per minute
for a call. No surprise bills!
- Planning and Budgeting
- Control your costs. Prepaid phone cards
allow you to set limits on your spending
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| Why
do I need a travel card when I have a cell
phone? |
| Most cell phones do not work abroad , so
it is good to have a reliable back up plan.
Since Travel Cards are less expensive to use
and more reliable you don't have to worry
about your cell phone being lost or stolen,
or about the amp power differences that can
melt your battery. Most people are surprised
to learn that unless the cell phone company
has activated the phone for international
calling they will not be able to phone home
or locally when they arrive at their destination.
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| How
do I get my Card? |
| All our cards are virtual. This means that
the physical card does not exist. We will
send you an email with your PIN and access
numbers, together with dialing instructions.
This is why all our shipments are free, no
matter where you purchase your card, and do
not take over 5 minutes! |
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| How
do I retrieve my PIN? |
| If you lost or forget your PIN, click
here. |
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| What
are calling cards? |
| Calling cards are a prepaid method of making
a long distance (domestic or international)
call. By using a calling card you save money
on your long-distance phone bill. There are
no monthly bills, and no detailed statements.
Rather, you simply pay for the calling time
in advance and your prepaid balance is reduced
as you make your calls.
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| How
do I determine which card is right for me?
|
| iTravelkit.com offers calling cards to
all countries. To determine which card is
right for you, select the country you will
be calling from and the destination to which
you will be calling. Connection fee cards
usually offer lower rates, but charge you
a connection fee every time you call. These
cards offer more minutes and are better for
longer conversations. Opting for a no connection
fee card is usually a better choice for shorter,
more frequent phone calls to a certain destination.
If you are calling to cellular phones then
choose a card which denotes that it is specifically
for calling cellular phones. Also, note that
some of our cards offer discounted rates to
certain major cities within a country.
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| What
are the business hours of your customer service?
|
| iTravelkit.com is staffed with customer
and tech support 24 hours a day, 7 days a
week. Customer service representatives are
available to assist you at any time. Please
call us at (800) 794-3380. |
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| How
do you keep your rates so low? |
| iTravelkit.com has its own proprietary global
network, which enables us to get the lowest
rates and best connection quality to anywhere
in the world. Also, iTravelkit.com's "Virtual
PIN Delivery System" eliminates extra printing
costs that may increase rates on physical
phone cards. |
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| Once
I purchase a phone card, how do I use it?
|
| Upon purchasing a phone card from iTravelkit.com,
you will receive an email message providing
you with a toll-free access number, PIN number
and a customer service number. Simply, call
the toll-free access number, enter your PIN
and then dial the phone number of the person
you are calling. |
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| What
are the acceptable payment methods? |
| iTravelkit.com accepts all major credit
cards including MasterCard, Visa, Discover,American
Express and PayPal. |
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| Can
I use iTravelkit.com phone cards anywhere?
|
| iTravelkit.com offers products that allow
you to call to any country in the world from
any phone in the United States and Canada.
ITravelkit.com also offers cards for calling
from abroad to the U.S and select other countries.
Our phone cards work with virtually all cellular
networks and payphones. Please note that some
hotels and conference centers charge high
rates to use phone lines, regardless of the
calling card rate. |
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| Why
are the rates different when calling a cell
phone? |
| In most international countries, a surcharge
is applied when calling to cellular phones.
This additional charge results in rate increases.
|
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| Is
my online transaction secure? |
| Yes. We use PayPal, the global leader in
online payments. Over 56 millions users trust
PayPal. PayPal collects your personal and
credit card information directly and passes
to us only your name, email, phone number
and amount paid. You can enter your billing
information every time, or alternatively,
save your data with PayPal (create a PayPal
account) and never worry about re-entering
your information again; just use your email
and password. |
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| What
is your return/exchange policy? |
| iTravelkit.com will be happy to exchange
any unused phone card for a different phone
card of equal value. |
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| When
will my phone card expire? |
|
The expiration dates on our phone cards
vary. Please check the detail page of the
specific phone card you purchased for more
information.
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| Can
I use my prepaid card from a cellular phone?
|
| Yes. You can use your calling card to call
internationally from any cellular phone that
is capable of calling a toll-free number.
Regular airtime charges will apply as per
your contract with your cellular provider.
|
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| Can
I use my card to call other countries than
I specifically bought my card for? |
| Yes. You can use your calling card to call
other international destinations, but your
rates will vary. |
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